Cabin Crew 101
Before looking at Cabin Crew Interview Questions, let’s understand Cabin Crews a little bit better. Also known as Flight Attendants, they provide the best in-flight Customer Service to ensure that airline passengers experience a smooth and comfortable flying experience.
In general, their duties revolve around making sure passengers are safe and happy. This includes answering questions, serving food and beverages, and of course, going through all safety procedures before, during, and after a flight.
An important part of being a Cabin Crew is to work irregular shifts. This means that Cabin Crews don’t work 9-5, Monday to Friday as most people do. In fact, they are often required to work during weekends, and even public holidays!
Interested to apply for a Cabin Crew vacancy? Here are some of the most famous Cabin Crew Interview Questions and Answers to help you land your dream job.
Cabin Crew Interview Questions
1. What do you know about our airline? Why do you want to work for our airline?
Most airlines would want their employees to have similar values to them. The truth is that there is no one correct answer that airlines expect, but the purpose is to gauge how serious you are in working with them.
Our best advice is for you to conduct research on the job vacancy, the company website and vision & mission. This is important for you to understand the company’s culture and values. Consider an answer like this:
“The British Airways are synonymous with traditional British values: respect, responsibility and integrity for decades. Growing up, I could experience these values when flying with British Airways – especially from the way Cabin Crews treat the passengers. This became a big motivation for me to apply for this position, which is to present these values and provide the best Customer Service.”
2. What are the first things you would do in an emergency situation in the air?
This question aims to test your ability to remain calm, think and act on your feet during unprecedented situations. These abilities are crucial to ensure passengers’ safety, as well as to maintain a good company reputation.
When answering this question, show your abilities to handle in-flight complications and emergencies:
“Firstly, it is most important for me to remain calm and collected. The next step is to follow all standard operating procedures (SOP) and make quick but calculated decisions to ensure the safety of all stakeholders related to the emergency. I will then work with fellow Cabin Crews in reacting to the emergency – with passengers’ safety as the utmost priority.”
3. Why do you think good grooming is important for a cabin crew?
Another famous question among Cabin Crew interview questions would be related to self-grooming. Note that the employer is aware that good grooming is important for everyone regardless of their professions, but you’ll need to relate it to the airline and its values.
“Cabin Crews reflect the company’s image. Aside from making myself feel confident and presentable, good grooming is crucial to giving good impressions to passengers about the airline I represent. Besides, no passenger would feel good about being attended by a messy-looking Cabin Crew.
Combined with a proper attitude such as being empathetic, friendly, and meticulous, this is all part of a package in providing top-notch Customer Service that represents the airline’s values and culture.”
4. How do you feel about being away for prolonged periods of time, from your family and friends?
The truth is, if you are not comfortable constantly flying and being separated from your family, the Cabin Crew vacancy will not be suitable for you. Aside from gauging your comfort level, employers are also looking at your adaptability to cope with this lifestyle.
Consider this sample answer:
“Before applying for this position, I have made all necessary preparations including getting the blessing from my friends and family. I am aware of all the lifestyle changes and I am ready for them.
I believe I am versatile and adaptable enough to consistently spend long hours flying and away from my home, working with new Cabin Crews regularly, as well as being in new environments.”
5. Describe a time you went above and beyond for a customer
Being a Cabin Crew is all about Customer Service. To answer this question effectively, provide the best example of a Customer Service problem you faced, how you handled it and the result that followed. For example:
“There was a situation where a customer was facing severe allergy in the restaurant I was working at. I remained calm, called the ambulance and made sure that the customer’s air intake was unobstructed by carefully angling her head upwards.
I then accompanied the customer to the hospital and helped contacted her family members. In the end, the customer was safe and the restaurant received good feedback.”
Prepare to Answer Cabin Crew Interview Questions
We hope that this guide has been useful for you to answer some of the most famous Cabin Crew Interview Questions that Airlines have out there. If you need tips on your Cabin Crew interview attire, click here to find out!
Before going for any job interviews, you’ll need to pass the initial challenge of preparing your resume, visume and cover letter. Once those are done, you’re well on your way to landing your dream jobs in Malaysia.
