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Mandarin Customer Service - Immediate Hiring

Full Time

MYR 3,700.00 - 4,900.00

Junior

0 year experience

Customer Service (Call Centre Executive)

(On Site) Tower 8, Jalan Pengaturcara U1/51, 40150 Shah Alam, Selangor, Malaysia

Mandarin Customer Service - Immediate Hiring

(On Site) Tower 8, Jalan Pengaturcara U1/51, 40150 Shah Alam, Selangor, Malaysia

Job Description

在此职位上,您需要:

负责客户在线咨询答疑,针对客户咨询的需求提供有效解答
与相关部门保持良好的沟通与合作
在客户服务和准确信息方面超越客户的期望
团队合作以实现所需的 KPI 和 SLA元素

 

In this position, you'll are required to:

Responsible for customer online consultation and answering questions, providing effective answers to customer consultation needs
Maintain good communication and cooperation with relevant departments
To exceed customers' expectations in terms of customer service & accurate information.
Work in a team to achieve the required KPI  and SLA elements.

Job Requirements

入职要求:

必须能够流利地使用普通话, 英语进行交流
必须能 读 &写 中文
学历:SPM, UEC, O-level 或更高
工作时间:24/7 轮班 - 5 天工作
优先考虑有半年或半年以上的客服工作经验,但是也欢迎无工作经验申请

 

To excel in this role, you'll require:

Able to converse fluently using Mandarin and English
Able to read & write Traditional Mandarin word
Education: SPM, UEC, O-level or; and above
Working Hours: 24/7 Rotational Shift - 5 days working
Fresh Grads are welcomed to apply

Required Language

-

Skills

Required (Must) Preferred (Add-on)
-
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About The Company

IGT Services and Technologies KL Sdn. Bhd.

SSM Registration Code: 1271754-W

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IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, with 100% focus on customer experience,

IGT employs more than 25,000 customer experience and technology specialists providing services to 75 marquee customers globally. IGT’s global footprint consists of 30 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Spain, Colombia and the USA.

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IGT Services and Technologies KL Sdn. Bhd.

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