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Agent, Casino Services (Based in the Philippines)

Full Time

MYR 9,000.00 - 12,000.00

Junior

1 year experience

Hotel Management/Tourism Services (Casino Operation)

(On Site) T2-L9-1 & 3, Level 9, IOI City Tower 2, 62502 Putrajaya, Putrajaya, Malaysia

Agent, Casino Services (Based in the Philippines)

(On Site) T2-L9-1 & 3, Level 9, IOI City Tower 2, 62502 Putrajaya, Putrajaya, Malaysia

Job Description

• Telemarketing and liaising with guest request and assists with Casino Ops function.
• Assist players with booking reservations pertaining to guest entertainment, dining, and other services.
• Assist Operations team with the booking of Hotel, Limousine, restaurant reservations and all other request for
patrons.
• Process all guest requests and complaints and respond promptly and discreetly to guest inquiries.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries
accurately.
• Up-sell and cross-sell property amenities to guests’ company-wide.
• Provide excellent service consistent with the property’s core service standards and brand attributes.
• Proactively seek to provide refined luxury service ensuring guest satisfaction.

Job Requirements

• Ability to effectively communicate in English and Chinese, in both written and oral forms.
• Fresh graduates are welcome to apply.
• Basic knowledge of computer skill.
• Willing to work on shifting schedules, including weekends and holidays.
• Has excellent customer service.

Required Language

-

Skills

Required (Must) Preferred (Add-on)
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About The Company

Agensi Pekerjaan Elabram Systems Sdn Bhd

SSM Registration Code: 1284499-X

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