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Basic RM2800-MANDARIN Speaker-Customer Service Assistant@ ARA DAMANSARA!!! (Telecom Industry)

Full Time

≧ MYR 2,800.00

Junior

0 year experience

Customer Service (Customer Service - General)

(On Site) 47301 Ara Damansara, Selangor, Malaysia

Basic RM2800-MANDARIN Speaker-Customer Service Assistant@ ARA DAMANSARA!!! (Telecom Industry)

(On Site) 47301 Ara Damansara, Selangor, Malaysia

Job Description

You are responsible in, 

·         Handle all inbound calls for customer inquiries, complaints, and feedback, manage outgoing emails for product information and order updates, and assist customers through live chat for immediate responses to their questions.

·         Collaborating closely with other departments to guarantee customer satisfaction.

·         Keeping track of customer reviews and feedback, and responding to them appropriately.

·         Must demonstrate high degree of integrity and confidentiality

·         Undertake any other duties as-and-when assigned by the Management

 

·         Salary Package: RM2800 + NIGHT SHIFT ALLOWANCE UP TO RM400+ KPI ALLOWANCE UP TO RM 500

·         EPF + SOCSO IS PROVIDED 

·         14 MEDICAL LEAVE & 12 ANNUAL LEAVE IS PROVIDED

·         1 month paid training is provided.

·         Location: Nearby LRT Ara Damansara and 10 minutes walking distances

 

 

·     

Job Requirements

Requirement 

·         Possess at least a SPM and above. Fresh graduate is welcome to apply

·         Fluent in speaking and writing Mandarin

·         Available to work in rotational shift (9 Hour including 1 Hour break) between 7am till 3 am.

·         5 working days and 2 rotational off days including working weekdays or public holidays.

·         Passionate on customer experience related tasks 

·         Able to work in a fast-paced environment

·         Strong ability to multitask, prioritize and manage time effectively

·         You are required to work on site at Ara Damansara Office

·         Available to start work on 7 October 2024

Required Language

-

Skills

Required (Must) Preferred (Add-on)
-
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About The Company

Agensi Pekerjaan JEV Management Sdn. Bhd.

SSM Registration Code: -

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We are a fully licensed recruitment agency (JTKSM 860) with extensive experience in advising businesses on recruitment and placement matching the right talents to the jobs based on their area of expertise, and sourcing the right talents for our clientele.

This extends to providing onboarding, corporate training to coaching services which are critical to raising productivity and ROI as well as talent retention. (Providing onboarding, corporate training, and coaching services is crucial for increasing productivity, ROI, and talent retention. These services play an important role in helping employees become productive quickly, developing their skills, and retaining them in the long run.)

In recruitment, speed is of the essence. Being a niche player in four major industries, namely IT, Hospitality/ Retail, Finance, and Contact Centre/ Customer Service, we have the in-depth industry and market knowledge to source and supply the ideal talents that suit the needs of the industries speedily and within clear requirements.

At JEV Management, we strongly believe in smart customization, whereby we would tailor our strategy based on the client’s needs, from job fit to alignment to organizational goals and culture. Our Corporate Training and Coaching services also offer highly customized solutions to meet the unique needs of our clients. We work closely with our clients to ensure they get the best talent acquisition and development solutions.

We view every potential hire from the holistic perspective of the talent life-cycle, from recruitment to development to progression. Our highly integrated and flexible approach is the reason why we have been receiving talent placement requests from both local and international firms. Besides adhering to high values and ethics, we offer robust market knowledge in guiding and coaching career seekers, and advising the client, especially when there is insufficient knowledge in the local or international market talent pool.

We emphasized the values and expectations of our clients, and fulfilling their expectations and needs will always be our priority.

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