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ENGLISH Speaker with basic up to RM2100 as Customer Services Assistant @JB

Full Time

≧ MYR 2,100.00

Junior

0 year experience

Customer Service (Customer Service - General)

(On Site) 79250 Iskandar Puteri, Johor, Malaysia

ENGLISH Speaker with basic up to RM2100 as Customer Services Assistant @JB

(On Site) 79250 Iskandar Puteri, Johor, Malaysia

Job Description

Responsibility 

·         Address and resolve inbound customer inquiries across various channels, including phone, chat, and email, related to ride-hailing, food delivery, and other services.

·         Manage and resolve customer complaints and issues, including those related to driver or delivery partner performance, service quality, and order discrepancies.

·         Help customers with order modifications, cancellations, and refunds as needed, ensuring a smooth and efficient process.

·         Clearly communicate any changes in service policies, terms, or conditions to customers, ensuring they are well-informed.

·         Keep current with any updates in service policies, operational procedures, and customer service best practices.

 

Salary Package: RM2100 + KPI ALLOWANCE UP TO RM400 + NIGHT SHIFT ALLOWANCE UP TO RM 300
EPF+SOCSO
12 ANNUAL LEAVE + 14 MEDICAL LEAVE is PROVIDED 
1 month paid training is provided 
FREE Shuttle service at some location.
Location: NEAR Nusa Jaya 

Job Requirements

Requirements

Possess at least SPM and above. Fresh graduate is welcome to apply.
Fluency in reading and writing in English is a must
·         24 Hours rotational shift (9 Hours including 1 hour break) 

·         6 Workdays and 1 Rotational Off day including working on weekend and public holidays.

Passionate on customer experience related tasks
Able to work in a fast-paced environment.
Strong ability to multitask, prioritize and manage time effectively.
You are required to work on site at Medini 7 Office
Available to start work on 16 October 2024 
 

Required Language

-

Skills

Required (Must) Preferred (Add-on)
-
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About The Company

Agensi Pekerjaan JEV Management Sdn. Bhd.

SSM Registration Code: -

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We are a fully licensed recruitment agency (JTKSM 860) with extensive experience in advising businesses on recruitment and placement matching the right talents to the jobs based on their area of expertise, and sourcing the right talents for our clientele.

This extends to providing onboarding, corporate training to coaching services which are critical to raising productivity and ROI as well as talent retention. (Providing onboarding, corporate training, and coaching services is crucial for increasing productivity, ROI, and talent retention. These services play an important role in helping employees become productive quickly, developing their skills, and retaining them in the long run.)

In recruitment, speed is of the essence. Being a niche player in four major industries, namely IT, Hospitality/ Retail, Finance, and Contact Centre/ Customer Service, we have the in-depth industry and market knowledge to source and supply the ideal talents that suit the needs of the industries speedily and within clear requirements.

At JEV Management, we strongly believe in smart customization, whereby we would tailor our strategy based on the client’s needs, from job fit to alignment to organizational goals and culture. Our Corporate Training and Coaching services also offer highly customized solutions to meet the unique needs of our clients. We work closely with our clients to ensure they get the best talent acquisition and development solutions.

We view every potential hire from the holistic perspective of the talent life-cycle, from recruitment to development to progression. Our highly integrated and flexible approach is the reason why we have been receiving talent placement requests from both local and international firms. Besides adhering to high values and ethics, we offer robust market knowledge in guiding and coaching career seekers, and advising the client, especially when there is insufficient knowledge in the local or international market talent pool.

We emphasized the values and expectations of our clients, and fulfilling their expectations and needs will always be our priority.

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