Japanese-Speaking It Helpdesk (Fresh Grads Welcome)

Requirements

•    Diploma or Bachelor's degree or equivalent
•    Fresh graduate or Min 1-2years Helpdesk Experience
•    Good spoken English & Japanese (JLPT N2 and above is advantageous)
•    Good technical knowledge in Windows environment, IE, MSOffice, Basic Network troubleshooting skill
•    Demonstrated ability to think critically and analytically
•    Proven supervisory skills and ability to organize and clearly communicate thoughts and ideas.
•    Must be willing to work in Bangsar South
•    Must be customer oriented
•    Strong written and verbal communication skills
Additional Information
Career Level
Junior Executive
Qualification
Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree

Years of Experience
1-2 years

Job Type
Full-Time

Responsibilities/ Scopes

Introduction
Client satisfaction will be your ultimate goal in this role.  As a customer service representative, you will be on the front line serving our customers.  You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let’s talk!

Your Role and Responsibilities
•    Handle IT inquiries/incidents or problem via email, phone, fax, web and other means set by the respective account (Currently our major communication method is email. So, you will be asked to read & write in Japanese appropriately.)
•    Proactively solve problems and provide timely resolution to ensure minimal impact to customer and employee satisfaction as per SLA agreed
•    Identify the most appropriate course of action for problem resolution and effectively communicate plans to those impacted
•    Responsible for ensuring resources are utilized efficiently and in the way that consistently promote the customer quality and satisfaction
•    Responsible to prepared monthly report and send to customer
•    Required to work on Sat, Sun and Public Holiday

Job Details

Type Full Time

Category

Customer Services/ IT

Experience Required

Min 1 Years

Location

Bangsar south

Salary

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Benefits

Medical card

Company Overview
Location

Tower 2, Level 1, Avenue 5, Bangsar South City, No.8, Jalan Kerinchi, 59200

Website

https://vinx.com.my

Company Size

Total 50 employees