Petaling Jaya
2 years experience
 
2022-06-22
Requirements

SPM / Diploma / Degree or any relevant certificate in any field
Required language(s): Mandarin (MUST) & English
Minimum 1-year experience in the area of Customer Services (call center is advantageous)
Good presentation & negotiation skills with the ability to customize the product to customer needs
Computer literate
Positive working attitude and ability to work in a fast-paced and dynamic environment
Independent, pro-active and self-driven

Working hours: 6pm - 3am or 9pm - 6am based on rotation
Night shift required (UK timing)- 5 days of work (Monday to Sunday) based on rotation

Job Types: Full-time, Permanent

Responsibilities/ Scopes

Customer Service Mandarin Speaker - Night Shift
Job description
Background:
Takeaway food ordering platform in the UK.
Provide takeaway ordering website services to connect restaurants and customers in the UK.

The customer service team manages the tasks as below:
1. Administration: Data entry for client system setup and restaurant online menu
2. Live order observation and support: Manage online orders, and respond to requests from restaurants and consumers by telephone & email.
3. Maintain and develop a good relationship with existing and potential customers
4. Contribute and achieve the department group target set by the organization

Working Hours
6:00PM-3:00AM
Company Size

Total 1 - 9 employees

Employee Benefits
  • EPF
  • SOCSO
  • ANNUAL LEAVE

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