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RM 4,200++ Mandarin Speaker Customer Experience Specialist at PJ | Banking Services (6 months Call Center Exp Needed)

  • 2022-11-24

Full Time

MYR 3,000.00 - 4,000.00

1 year experience

Kelana Centre Point, Jalan SS 7/19, Ss 7, 47301 Petaling Jaya, Selangor, Malaysia

RM 4,200++ Mandarin Speaker Customer Experience Specialist at PJ | Banking Services (6 months Call Center Exp Needed)

Kelana Centre Point, Jalan SS 7/19, Ss 7, 47301 Petaling Jaya, Selangor, Malaysia

Job Description

  • Resolving customer queries through inbound & outbound calls, and emails.
  • Following up with customers to ensure their issues are resolved
  • Professional customer service skills with a solutions mindset including the ability to deliver an exemplary customer experience.
  • Constantly work towards improving customer experience
  • Handle customers and vendors requests, as well as external communication with them
  • Perform cross-sell on additional bank products and services
  • To capture client feedback for future improvement.
  • Processing payment and client information in a manner that is precise and safeguards the customers' personal and payment information’s
  • Pro-active support to customers to prevent damage to brand loyalty
  • Works with other team members in identifying better ways in providing better customer support.


Remuneration Package:

  • Salary package: Basic RM 3,000 – RM 4,000 + RM300 Fixed Allowance + Midnight Shift Allowance (Average overall salary RM 3,600 – RM 4,500/month)
  • EPF, SOCSO, EIS
  • World Class Professional Paid Training
  • Medical & Insurance coverage
  • 13th Month Bonus
  • Annual Leave, Medical Leave
  • Working Location: Kelana Jaya (Reachable by Glenmarie LRT)
  • MNC Working Environment.
  • Better Career Advancement 

Job Requirements

  • Proficient in English (Spoken & Written), and fluent in Mandarin (Speaking Only)
  • Possess a minimum of SPM qualification or above
  • Candidate must possess a minimum of 6 months inbound call customer service/call-center/BPO or any relevant experience.
  • Experience working in a finance & banking industry is an added advantage.
  • Must be able to work 24 hours rotational shift (9 hours per day, 5 days per week)
  • Able to start work immediately (Intake date: 19th December 2022)

Skill

Required (Must) Preferred (Add-on)
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About The Company

Agensi Pekerjaan JEV Management Sdn. Bhd.

SSM Registration Code: -

JEV Management, a fast-expanding talent management agency established locally for the sole purpose of matching the right talents to the jobs based on their strengths and finds the best talents that fit our clientele. Being a niche player in four major industries to date: Hospitality, Retail, Finance, and Contact Centre/ Customer Service, we have in-depth market knowledge in sourcing better quality talents as compared to other players

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Agensi Pekerjaan JEV Management Sdn. Bhd.

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