Fresh Grads & Experienced Rm3800 Mandarin Non-Voice Client Success Helpline for Award Winning Social Platform @ KL (Degree Fresh Grads)
- 2023-05-25
Full Time
Junior
MYR 3,500.00 - 4,200.00
0 year experience
(On Site) 1 Sentral, Jalan Travers, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Kuala Lumpur, Malaysia
Rm3800 Mandarin Non-Voice Client Success Helpline for Award Winning Social Platform @ KL (Degree Fresh Grads)
(On Site) 1 Sentral, Jalan Travers, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Kuala Lumpur, Malaysia
Job Description
- Resolving customer queries through emails, live chats, and outbound calls.
- Identifying customer needs and assisting them in using specific features and functionalities in my client's social media platform.
- Following up with customers to ensure their issues are resolved.
- Professional customer service skills with a solutions mindset including the ability to deliver an exemplary customer experience.
- Constantly work towards improving customer experience.
- Handle customers and vendors' requests, as well as external communication with them.
Job Requirements
- High proficiency in English + Mandarin (Both written + Spoken) + Cantonese (Plus Point)
- Candidate possessing 6 months of customer service / call-center / front desk or any relevant experience is preferred.
- Must be able to work 24-hour rotational shifts (9 hours per day, 5 days per week).
- Able to join on 28th June 2023.
- Required experience: (Diploma holder) minimum 1-year call center/customer service; (SPM holder) minimum 3 years call center/customer service
- Degree Holder (Without experience) is welcome to apply!
- Being experienced in handling live chat would be an added advantage!
Benefits
- Salary package: Basic Up to RM 3,500 (Subject to interview performance and work experience) + KPI + Fixed Allowance (Average can up to RM4,000)
- Working Location: KL Sentral (Strategic working location reachable by public transport)
- MNC Working Environment.
- Paid Training Provided (Intake date: 28th June 2023)
- Annual Leave
- EPF + SOCSO
Skills
About The Company
Agensi Pekerjaan JEV Management Sdn. Bhd.
SSM Registration Code: -
Fresh Grads & Experienced JEV Management, a fast-expanding talent management agency established locally for the sole purpose of matching the right talents to the jobs based on their strengths and finds the best talents that fit our clientele. Being a niche player in four major industries to date: Hospitality, Retail, Finance, and Contact Centre/ Customer Service, we have in-depth market knowledge in sourcing better quality talents as compared to other players
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