Minimum of a Bachelor’s degree in a relevant field, or 2 years’ experience.
Required Experience and Skills
Appreciative, pleasant, warm client service
Rich and clear voices: “radio voices”
Outstanding interpersonal skills and ability to interact with individuals at all levels
Excellent verbal and written communications skills in English
Ability to multi-task and to remain calm under pressure
Experience delivering highly-interactive virtual learning programs, webinars, or virtual meetings or providing effective virtual customer support via phone or chat
Ability to learn new software features quickly and effectively
High familiarity of various software applications: word processing, spreadsheet, presentation, web and email applications
Ability to establish and maintain working relationships virtually with a diverse group of staff; very strong interpersonal communication skills
Ability to manage time and prioritize tasks, producing quality products within tight time constraints
Ability to work independently and also as a member of a team.
For more information about the company visit our website: https://mindzallera.com/
Job Type: Full-time
- Responsibilities/ Scopes
The Training Producer will manage all the technical components of individual trainings utilizing Zoom web conferencing software. This involves preparing for training deliveries with clients, maintaining visual and audio system performance, providing immediate technical support to attendees. S/He will work directly with many Mindzallera staff members, partners, and clients in the Malaysian government and corporate sectors and NGO’s.
Position Duties and Responsibilities
Prepare for training
Prepare for training delivery by reviewing materials, attending rehearsals and confirming all necessary technical configurations.
Create and design virtual rooms in Zoom utilizing breakout rooms, layouts, whiteboards, and polls
Develop materials for virtual sessions including: slides, producer guides, facilitator guides, and participant guides
Conduct pre-session technical checks with participants and resolve any issues encountered
Manage training delivery
Make changes to in-progress virtual sessions, troubleshooting and resolving audio and connection issues.
Manage technical support during training delivery by providing audio and visual support to attendees and speakers.
Establish positive working relationships with clients, partners and consultants as well as apply professional inter-cultural awareness with all attendees
Provide in-depth notes and debrief materials
Edit recordings of virtual sessions
Provide detailed account of meetings from technical perspective
Export outputs of meeting
Maintain high-level familiarity of all features needed to conduct flawless virtual deliveries
Stay in communication regarding schedule and timing of deliveries
Explore new technologies and propose updates to the work of Mindallera.
- Company Size
Total 1 - 9 employees
U Plus Tuition Centre
2 years experience