Mindzallera Training Provider , Kuala Lumpur
2 years experience
 
2021-08-19
Requirements

Position Requirements

Required Qualifications

Minimum of a Bachelor’s degree in a relevant field, or 2 years’ experience.

Required Experience and Skills

Appreciative, pleasant, warm client service

Rich and clear voices: “radio voices”

Outstanding interpersonal skills and ability to interact with individuals at all levels

Excellent verbal and written communications skills in English

Ability to multi-task and to remain calm under pressure

Experience delivering highly-interactive virtual learning programs, webinars, or virtual meetings or providing effective virtual customer support via phone or chat

Ability to learn new software features quickly and effectively

High familiarity of various software applications: word processing, spreadsheet, presentation, web and email applications

Ability to establish and maintain working relationships virtually with a diverse group of staff; very strong interpersonal communication skills

Ability to manage time and prioritize tasks, producing quality products within tight time constraints

Ability to work independently and also as a member of a team.

For more information about the company visit our website: https://mindzallera.com/

Job Type: Full-time

Responsibilities/ Scopes

Job description

The Training Producer will manage all the technical components of individual trainings utilizing Zoom web conferencing software. This involves preparing for training deliveries with clients, maintaining visual and audio system performance, providing immediate technical support to attendees. S/He will work directly with many Mindzallera staff members, partners, and clients in the Malaysian government and corporate sectors and NGO’s.

Position Duties and Responsibilities

Prepare for training

Prepare for training delivery by reviewing materials, attending rehearsals and confirming all necessary technical configurations.

Create and design virtual rooms in Zoom utilizing breakout rooms, layouts, whiteboards, and polls

Develop materials for virtual sessions including: slides, producer guides, facilitator guides, and participant guides

Conduct pre-session technical checks with participants and resolve any issues encountered

Manage training delivery

Make changes to in-progress virtual sessions, troubleshooting and resolving audio and connection issues.

Manage technical support during training delivery by providing audio and visual support to attendees and speakers.

Establish positive working relationships with clients, partners and consultants as well as apply professional inter-cultural awareness with all attendees

Provide in-depth notes and debrief materials

Edit recordings of virtual sessions

Provide detailed account of meetings from technical perspective

Export outputs of meeting

Additionally:

Maintain high-level familiarity of all features needed to conduct flawless virtual deliveries

Stay in communication regarding schedule and timing of deliveries

Explore new technologies and propose updates to the work of Mindallera.

Company Size

Total 1 - 9 employees

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