Job Title: Customer Service Executive

Working Hours: 11am – 8pm

Working Day: rotation of 5 working days per week (including weekends)

Working Location: Bangsar South

Company Background: Newly built customer service center in Malaysia with a total headcount of around 15 pax

Salary Range: RM3000 – RM4000

Job Description: 

- Provide good customer service promptly.

- Identify and assess customers’ needs to achieve satisfaction.

- Responsible to handle all customers inquiries and feedbacks in a quality manner.

- Manage and ensure timely meeting the customer requirements.

- Ensure maintaining accurate system data and records.

- Assist in interface-  testing, system setting testing, problem collection, consolidation and troubleshooting.

- Provide product-related information and assist in the process of bidding materials.

- Identifying opportunities for process improvements to enhance the overall customer experience.

- Troubleshooting IT issues and resolving customer complaints.

- To adhere and deliver the service KPIs as per the monthly scorecard performance management and strict compliance of SOPs, company and regulatory guidelines/ policies & standard requirements.

- Back up other team members when there is shortage of manpower within customer service department.