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E-Hailing Customer Service (Traditional Mandarin) – KL Sentral

Full Time

MYR 4,000.00 - 4,200.00/mth

Middle Level

3 years experience

Customer Service (Customer Service - General)

(On Site) 50000 Kuala Lumpur, Kuala Lumpur, Malaysia

E-Hailing Customer Service (Traditional Mandarin) – KL Sentral

(On Site) 50000 Kuala Lumpur, Kuala Lumpur, Malaysia

Job Description

Are you passionate about helping people and providing smooth customer experiences? Mango Global is looking for talented Traditional Mandarin-speaking individuals to join our E-Hailing Customer Support team.
📍 Location: KL Sentral
 🗓 Intake Date: 15 December 2025
 ⏰ Shifts: 24/7 Rotational (including weekends & public holidays)

💼 What You’ll Do
-Handle calls, chats, and general inquiries in Traditional Mandarin.
-Assist customers with ride-related concerns, payment issues, and app navigation.
-Deliver clear, friendly and solution-oriented responses.
-Log and update case information accurately in the system.
-Maintain high service quality to ensure a smooth customer experience.

💰 Salary & Benefits
Basic Salary: Up to RM 4,000 – RM 4,200
Additional allowances + KPI bonus based on performance
Opportunity to grow within a global company

 

Job Requirements

📌 What We’re Looking For
-Native or Fluent in Traditional Mandarin (reading, speaking & typing).
-Good English communication skills.
-Minimum SPM or equivalent qualification.
-Prior customer service/BPO experience is an advantage.
-Comfortable working rotational shifts.

 

Required Language

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Skills

Required (Must) Preferred (Add-on)
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Benefits

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About The Company

Mango Global Technologies

SSM Registration Code: -

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