Game Master / Customer Service Executive
Full Time (2:00PM - 11:00PM)
MYR 2,800.00 - 3,500.00/mth (Negotiable)
Junior
1 year experience
Customer Service (Customer Service - General)
(On Site) A26-2, Menara UOA Bangsar, Menara UOA Bangsar, 5, Jalan Bangsar Utama 1, Kuala Lumpur, 59000 Bangsar, Kuala Lumpur, Malaysia
Game Master / Customer Service Executive
(On Site) A26-2, Menara UOA Bangsar, Menara UOA Bangsar, 5, Jalan Bangsar Utama 1, Kuala Lumpur, 59000 Bangsar, Kuala Lumpur, Malaysia
Job Description
● Provide real-time support for online game players
● Assist players via chat / tickets / in-game support system
● Handle gameplay-related inquiries such as account issues, gameplay rules, bugs, and technical concerns
● Monitor and ensure smooth in-game experience for players
● Investigate and escalate game issues to relevant teams when needed
● Handle player complaints and provide professional solutions
● Moderate in-game behavior and ensure compliance with game policies (toxic behavior, cheating, etc.)
● Support community engagement and live operations activities
● Maintain service quality and response time targets (SLA)
Job Requirements
● Able to communicate in Mandarin and English
● Fresh graduates are encouraged to apply
● Passionate about online gaming
● Comfortable working in shift-based environment
● Good communication and problem-solving skills
● Able to handle high volume chat/ticket support
● Responsible, detail-oriented, and able to work under pressure
● Prior experience in customer service, BPO, or gaming support is an added advantage
Skills
About The Company
L2U Sdn Bhd
SSM Registration Code: 1490335-P
L2U Sdn Bhd is a Malaysian company specializing in providing innovative IT solutions for businesses. With a strong focus on customer satisfaction, L2U Sdn Bhd aims to help companies streamline their operations and achieve their digital transformation goals.
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L2U Sdn Bhd
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