KEY RESPONSIBILITIES
1. IT Infrastructure & Network
• Maintain and monitor the Company's IT infrastructure, including network, internet connection, Wi-Fi, routers, switches, servers and related equipment.  
• Monitor system and network performance to ensure reliable and uninterrupted IT operations.
• Troubleshoot network connectivity, infrastructure and system-related issues.  
• Perform regular preventive maintenance and health checks of IT infrastructure.  
• Maintain up-to-date network diagrams, configurations and infrastructure documentation.  
2. Hardware, Software & IT Asset Management
• Install, configure, maintain and troubleshoot computers, laptops, printers, scanners and other IT equipment.  
• Install, update and maintain approved software and applications.  
• Manage software licences and ensure proper use of Company-licensed software.  • Maintain accurate records of IT hardware, software and equipment.  
• Coordinate repair, replacement and disposal of faulty or obsolete IT equipment.  • Maintain and troubleshoot the Company's CCTV system, including cameras, recording devices and related software.  
• Monitor the CCTV system and coordinate with external vendors for repairs or maintenance when required.
3. End-User IT Support
• Provide technical support to employees for hardware, software, network, email and system-related issues.  
• Respond to IT support requests and resolve issues within a reasonable timeframe.  
• Set up IT equipment, user accounts, email accounts, printers and system access for new employees.  
• Assist with employee onboarding and offboarding by setting up, transferring or removing IT access and equipment where required.  
• Provide basic guidance and training to employees on IT systems, applications and security practices.  
4. Cybersecurity & Data Protection
• Monitor and maintain basic IT security controls, including antivirus, firewall, access control and security updates.  
• Ensure computers, servers and systems are regularly updated with security patches.  
• Implement appropriate measures to protect Company systems and data against unauthorised access, malware and other security threats.  
• Manage user access rights based on authorised requirements.  
• Escalate suspected cybersecurity incidents to Management or the appointed external IT provider.  
5. Backup & System Recovery 
• Monitor and maintain regular backup procedures for important Company data and systems.  
• Conduct periodic checks to ensure backups are completed successfully and remain accessible.  
• Assist with data and system recovery when required.  
• Maintain appropriate records of backup and recovery activities.  
• Assist in maintaining IT disaster recovery and business continuity arrangements.  
6. IT Systems & Business Applications
• Coordinate with software vendors and service providers to resolve system issues, upgrades and technical requirements.  
• Support the implementation, migration, integration and upgrading of IT systems.  
• Assist Management in evaluating and implementing new IT systems and solutions where required.  
7. Vendor & Service Provider Management
• Liaise with external IT vendors, internet service providers and software providers.  
• Arrange technical servicing, repairs and maintenance when required.  
• Monitor IT-related service contracts, subscriptions, licences and renewal dates.  
• Obtain quotations and provide recommendations to Management where applicable.  
• Monitor vendor performance and ensure IT services are delivered according to agreed requirements.  
8. IT Policies, Compliance & Documentation
• Assist HR and Management in implementing IT-related policies, procedures and security requirements.  
• Maintain proper IT documentation, including asset records, licences, system configurations and service records.  
• Ensure IT practices comply with Company requirements relating to confidentiality, data security and authorised access.  
• Assist with IT audits, system reviews and compliance requirements when required.  9. General Responsibilities
• Attend to urgent IT issues that may affect business operations.  
• Assist in IT-related projects, system improvements and technology initiatives assigned by Management.  
• Maintain strict confidentiality of Company information, systems, and data.  
• Attend to urgent IT issues that may affect business operations.
• Perform any other IT-related duties reasonably assigned by Management.
9. General Responsibilities
• Attend to urgent IT issues that may affect business operations.  
• Assist in IT-related projects, system improvements and technology initiatives assigned by Management.  
• Maintain strict confidentiality of Company information, systems, and data.  
• Attend to urgent IT issues that may affect business operations.
• Perform any other IT-related duties reasonably assigned by Management.