Responsible for handling client interactions through email, live chat, and other communication channels.     Key Responsibilities: -Manage daily client interactions via email, live chat, and other communication platforms to address inquiries and requests. -Communicate effectively with partners through telephone or electronic channels regarding domain-related matters. -Escalate unresolved or complex queries to the appropriate departments for further investigation and resolution. -Analyze and evaluate relevant information to assess inquiry validity, identify root causes, and propose appropriate solutions. -Provide regular updates on issue progress and resolution to both internal and external customers. -Maintain accurate and high-quality responses to ensure compliance with ISO9001 audit standards. -Follow established Standard Operating Procedures (SOPs) for handling queries, processing orders, and addressing general inquiries. -Update daily operational listings and reports in accordance with provided requirements. [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-qinetics-solutions-sdn-bhd-job-customer-support-executive-mandarin-speaking] ; Requirements:- -Minimum at least a Diploma in any academic field. -Fresh graduates are encouraged to apply. -Required skills: Microsoft Office (Word, Excel, PowerPoint) -Proficient in English and Mandarin for both oral and written to service our clients in Greater China regions. -Able to work independently, strong work commitment, trustworthy, good team player with excellent communication and interpersonal skills and vigilant on calls waiting and helpdesk enquiry. -Self-motivated, fast leaner, positive attitude, able to meet timeline and perform well under pressure. -Willing to work on shift including weekend and public holiday. Attractive allowance will be provided accordingly.