About You   -CARSOME is on the hunt for a talented and experienced Telesales, Customer Service. We need a self-motivated person with strong communication and negotiation skills. Your duties identifying potential customers and setting Free Test Drive appointments / Video Car Tour.  Your Day-to-Day -Perform Outbound Calls based on leads assigned by Team Leads via CARSOME’s CRM system and also handle leads via CARSOMEWhatsApp platform -Attend customer inquiries by providing accurate information regarding CARSOME’s used car business, product and service offerings. -Support customers in account registration, test drive appointments and also car booking -Proactively persuade customers to reschedule appointments that have been cancelled -Proactively inform customers of ongoing deals and promotion. -Deliver a high level of customer satisfaction -Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details using Carsome Telesales tools provided. -Attend to the customers’ enquiries by providing the correct information regarding Carsome’s used car business product and service offerings. -To sell Carsome’s services to the customers and convince the customers to secure the sale accordingly. -Remind and confirm customers’ appointment(s). -Proactively persuade customers to reconsider appointment cancellations. -Proactively inform customer of ongoing deals and promotions. -Deliver high levels of customer satisfaction and positive customer experience. -Correctly identifying, assessing, and resolving customers’ true needs by clarifying the problems/issues; determining the root causes; and then solving the problems according to the different situations. -Always insisting on providing the most accurate and valid information to the customers by using relevant Carsome methods and/or tools provided. -Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details, and carefully logging customer information where applicable using Carsome tools provided. -To maintain a consistent daily productivity (appointments and calls) performance. -To deliver a sustainable monthly overall sales performance – Inspections Target and Sales Target. -Responsible to follow up on your pending leads (no answer, call back, follow up, no show, cancelled, rescheduled). -Build a good rapport with the customers to enhance more sales and also to enhance Carsome’s bran [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-carsome-job-executive-customer-service-1] ; Requirements:- -Preferably with Call Centre experience, having a minimum of 1-2 years of Telesales experience will be an added advantage. Fresh graduates with good attitude, independent, and willingness to learn will be considered too. -Minimum SPM graduate, but preferably University/College graduates. -Good communication skills and have good interpersonal skills. -Proven Customer Support/Service/ Telesales -Target-oriented, responsible, confident, and able to deliver sales results. -Able to work under a fast phase environment Have a positive mindset, sales oriented person -Office location - The Ascent Kelana Jaya -Strong, English and Bahasa Malaysia verbal and written communication skills, mandarin will be plus -Knowledge in Microsoft Office applications like Excel, Word, PowerPoint. -Willing to work in The Ascent Paradigm, Selangor. -5 working day with 2 days off -Willing to work on weekends and Public Holidays. -Ability to start work immediately will be an added advantage.