About the Role We are a growing FandB outlet looking for a hands-on Outlet Manager to lead daily operations, manage the team, and help improve overall outlet performance. This role is floor-based, not an office role . You will be actively involved in running shifts, supporting staff, handling guests, and learning how to grow outlet revenue through better service and operations. Vacancy available at -The Exchange TRX, Kuala Lumpur -1 Utama Shopping Centre, Petaling Jaya, Selangor -NU Sentral, Kuala Lumpur -Pavilion Bukit Jalil, Kuala Lumpur What You Will Do -Monitor daily sales and outlet performance -Learn and apply simple ways to increase outlet revenue (upselling, service flow, repeat customers, reducing wastage) -Work closely with management to improve outlet results -Run daily operations and manage shifts smoothly -Lead, guide, and motivate the outlet team -Handle customer feedback and resolve issues professionally -Ensure cleanliness, service quality, and discipline standards This Role Is Suitable for You If: -You enjoy being on the floor during busy shifts -You take ownership and solve problems instead of avoiding them -You are eager to learn how outlet operations affect sales and revenue -You are curious about improving service, guest experience, and performance -You want to grow with a small company and take real responsibility This Role Is NOT Suitable for You If: -You prefer office-based or admin-only work -You avoid handling staff or customer issues -You believe revenue growth is only management’s responsibility [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-cornery-fnb-sdn-bhd-job-outlet-manager-churros-1-utama-shopping-centre] ; Requirements:- -Experience in counter service / café / QSR (Person in-charge or manager level preferred) -Strong leadership and communication skills -Comfortable working under pressure -Willingness to learn about sales, costs, and outlet performance -Positive attitude and hands-on mindset