Responsible for ensuring smooth day-to-day operations while being the main point of contact for customers. This role combines administrative tasks with customer-facing support to keep internal processes organised and customers satisfied.     Responsibilities -Manage front desk operations and handle incoming enquiries -Respond to member, participant, and public enquiries via email, phone, and WhatsApp -Upsell and cross-sell offerings and follow up on enquiries through to closure -Update and maintain accurate records in the CRM system -Set up and administer Zoom sessions and online training programmes -Support training, events, and certification administration (registrations, attendance, documentation) -Prepare correspondence, reports, and maintain records -Coordinate with internal teams, trainer and external stakeholders -Provide general administrative and office support   [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-institute-of-enterprise-risk-practitioners-job-admin-customer-service-support] ; Requirements:- Requirements -Diploma or Degree in Business Administration or related field -1–2 years experience in admin or customer service (fresh grads welcome) -Good communication and organisational skills -Proficient in Microsoft Office / Google Workspace -Customer-focused and detail-oriented