This role is part of our Advertiser team, supporting a portfolio of advertisers in a fast-paced, one-touchpoint model. You will assist in day-to-day account operations, campaign execution, and program optimisation, while providing timely support and learning to identify high-potential accounts. The role requires adaptability, curiosity, and a service-oriented mindset to help advertisers achieve their goals and ensure smooth program performance. Key Responsibilities -Advertiser Retention and Relationship Support: Support the retention of subscription-based advertisers by ensuring their programs are well maintained with publisher promotion, issues are addressed promptly, and service standards meet expectations, contributing to continued subscription renewal. -Priority Client Support and Issue Resolution: Act as the first line of support for advertisers, with dedicated priority support for fee-based subscribers. Handle day-to-day inquiries related to affiliate program setup, tracking, commissions, publisher activity, and regional configurations, escalating issues where appropriate to ensure timely resolution. -Campaign Support and Performance Optimisation: Assist in planning, launching, and monitoring affiliate campaigns. Support campaign optimisation by following standard best practices, analysing basic performance metrics, and providing actionable insights under guidance from senior team members. -Operational Checks and Execution: Conduct regular operational checks to ensure affiliate programs are running smoothly, helping to identify setup gaps, tracking limitations, or execution risks and escalating them when required. -Publisher Support and Maintenance: Assist with publisher access management, clean-up activities, and basic governance tasks to maintain program quality and compliance. -Product and Platform Knowledge Development: Build a solid understanding of product offerings, platform capabilities, and tracking limitations to effectively support advertiser needs and internal coordination. -Account Prioritisation Support: Help maintain visibility over active and subscribed accounts by following structured processes to identify priority advertisers, potential risks, or support gaps. [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-involve-asia-job-associate-advertiser-solutions] ; Requirements:- -1 – 2 years’ experience in client support, operations, account management, or digital marketing; affiliate marketing experience is a plus but not required.  -Client-focused with a positive, solutions-oriented mindset. -Strong written and verbal communication skills in English (Chinese is a plus). -Comfortable managing multiple tasks and accounts with guidance and clear processes.  -Strong attention to detail and willingness to learn analytical and troubleshooting skills.  -Team-oriented, adaptable, and open to feedback in a fast-growing environment. We want you if… -You are eager to learn, proactive, and take ownership of tasks assigned to you. -You are organised, dependable, and comfortable working in a structured, process-driven environment