Job Purpose Engineering Support Admin support the biomedical engineering team of the organization. He/She applies policies and procedures, coordination of work processes and outcomes in various areas including installation, testing, commissioning, maintenance and repairs of medical equipment. He/She is also responsible for achieving the highest level of customer satisfaction through the execution of customer management initiatives. Key Result Areas Operational Excellence -Track and update performance objectives, namely: - -Uptime Achievement ≥ 95%; -Response Time ≤ 24 hours; and -Manage tools for controlling, monitoring and measuring KPIs -Coordinate job requests to ensure efficient and effective resource allocation -Administer and execute the preventive maintenance plan to increase productivity, decrease waste, improve work execution and reduce unexpected breakdowns and/or failures -Management of D365FO Installed Base and Contract creation, SPARKS CASE and Work Order -Spare parts Inventory Planning, purchase requisition (indent request order to IM) -Administer and prepare customer quotation, follow up for customer purchase order -Execute the processing of customer service order/purchase order received -Execute the administration of service orders creation, customer billing, and delivery. -Compliance to various QMS and regulatory requirement Productivity and Efficiency in Turnaround Time -Manage and coordinate the installation, testing, operation, maintenance and repair of medical devices -Plan and coordinate all pre-delivery and commissioning work -Execute and/or facilitate all service jobs, including but not limited to warranty, preventive and breakdown, in accordance with established best practices and processes to ensure productivity and efficiency in turnaround time -Monitor IM spare part purchase order-to-receiving turnaround time Customer Relationship Management -Build and maintain relationships with customers, work closely with the customers on all day-to-day operational matters -Monitor and review customer service standards and key metrics to identify performance gaps -Execute customer management program(s) including the collection and collation of customer feedback to identify opportunities and areas for improvement -Handle all customer complaints or queries; escalate unresolved issues to Head of Department and/or management [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-ids-medical-systems-m-sdn-bhd-job-engineering-administration-support] ; Requirements:- -Bachelor / Diploma of Biomedical Engineering or equivalent -At least 3-4 years of working experience in hospital environment or engineering consultancy firm -Strong engineering and IT knowledge -Possess own transport