Job Title : Customer Service Agent - Mandarin or Cantonese Voice Support Shift Timing PERMANENT NIGHT SHIFT - Work Hour 9pm to am / 8.00pm to 5am, Monday to Friday (from April to October 2026) Working Roster 5 days per week, each shift is 9xhour durations including 1-hour lunch break and 15 mins short break twice Role and Responsibilties: - Take call and provide accurate answer to customer queries. - Deliver customers support and services effectively through active communications. - Adhere to Call flow procedure and Processes as well as requirement of Quality Assurance. [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-kaali-hr-sdn-bhd-job-mandarin-speaking-customer-service-healthcare-project-night-shift-fresh-grads-are-welcome-to-apply] ; Requirements:- Requirements: - Minumim 1 year relevant working experience in voice channel support in customer services - Minimum Diploma Holder or higher is preferred. FRESH GRADS will be considered - Strong in communication skill in oral and written, deliver active listening and able to articulate step by step problem solving. - Proficient in Mandarin either Cantonese and English is a must - Proficient in general computer knowledge and skills. - Discipline, Mature, Positive Thinking, Friendly Personality and Willing to offer help.