Working Location: Subang Jaya, Selangor (Hybrid) , UOA Business Park (opposite Subang Jaya LRT Station) Join Aspiro, a top MSC Status company and one of GRADUAN's "Top 3 Most Preferred Employers in Malaysia Shared Services. At Aspiro, we value creativity, personal growth, and innovation. Why Aspiro? -Award-winning Workplace: “Best New Global Business Services of the Year” (PIKOM GBS Awards). -Career growth: Structured training and ACCA-approved employer. -Feel Comfortable: Enjoy the flexibility of smart-casual attire. -Stay Engaged: Participate in exciting employee engagement activities (e.g team building, sports tournaments, birthday and festive celebrations). -Compensation package inclusive performance base bonus, incentive and allowance What You'll Do? -The role mainly responsible in providing 1st level IT technical support for all incidents and requests tickets submitted by IT end-users -Provide technical support remotely through diagnostic techniques and pertinent questions -Guide the user throughout the problem-solving process encompassing desktop-related hardware and software in accordance with service-level requirements -Provide advice and guidance to users on the effective use of the self-support portal, desktop systems and their associated software, LAN networks and peripherals -Ensure effective escalation of unresolved issues to the next level of support personnel -Keep a record of events, problems and resolutions in designated logs -Timely follow-up and provide a progressive update to users [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-aspiro-job-it-service-desk-analyst-0] ; Requirements:- What We're Looking For -Candidate possess at least Degree/ Diploma in IT, Computer Science or relevant field -Preferable candidate with 1 years experience in customer service role with IT background knowledge -Fresh graduates are encouraged to apply. Training will be provided -Fluency in Mandarin is required. We are seeking candidates who are fluent in Mandarin to provide technical support to Mandarin-speaking users -Able to work on rotational schedule (8am – 5pm, 9am – 6pm and 11am – 8pm) If you're keen on this opportunity with Aspiro, here's what you need to do next: -Click on 'quick apply' to submit your application promptly. -For more career opportunities with Aspiro, visit our career website at: https://www.aspiro.co/career/ -You can also reach out to us directly at 011-1104 8210 for further inquiries or information. Ready to take the next step in your career? Join Aspiro today and make an impact!