Customer Service Advisor – Collection Project - Native Japanese (Spouse Visa / PR) or Korean speaker
2026-03-14
MYR 8,000.00 - 9,300.00
Cyberjaya, Selangor, Malaysia
Customer Service Advisor – Collection Project - Native Japanese (Spouse Visa / PR) or Korean speaker
Job Description
Customer Service Advisor – Collection Project - Native Japanese (Spouse Visa / PR) or Korean speaker 📍 Location: Cyberjaya, Selangor. Join a global travel platform and support international partners through voice and email. This role focuses on assisting partners with payment collections, invoice inquiries, and account-related matters, while providing excellent partner service. Position Customer Service Advisor – Collection Travel Project Start Date: -Japanese Speaker (Spouse Visa / PR): 26 March -Korean Speaker (Local Malaysian): 11 May Salary -Japanese Speaker: RM9,000 + up to RM300 KPI allowance -Korean Speaker: RM8,500 + up to RM300 KPI allowance Working Days / Hours -5 working days, 2 days off (rotational) -Rotational shifts between 7:00 AM – 2:00 AM Key Responsibilities -Handle voice calls and email support with partners -Follow up with partners on overdue payments -Assist with invoice disputes and payment verification -Support partners with account status, payment updates, and contract/invoicing details -Coordinate with internal teams to resolve partner issues efficiently -Ensure accurate documentation and timely partner support [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-kaali-hr-sdn-bhd-job-customer-service-advisor-collection-project-native-japanese-spouse-visa-pr-or-korean-speaker] ; Requirements:- Requirements: -Minimum Bachelor’s Degree -Minimum 6 months BPO / Customer Service experience - FLUENT in MS ACCESS -B2 level English proficiency -Native Japanese (Spouse Visa / PR) or Korean speaker Benefits -19 days Annual Leave -Career progression opportunities -AIA medical insurance coverage -Annual salary increment
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