Overview of the Role: Involve Asia is seeking a proactive and customer-focused Customer Support Associate to deliver exceptional service to our affiliates and brand partners. This role is responsible for managing customer inquiries, resolving platform-related issues, and ensuring a seamless user experience.  The ideal candidate is detail-oriented, tech-savvy, and passionate about helping customers succeed in a fast-paced digital environment. Key Responsibilities: -Respond to customer inquiries via email, chat, and ticketing systems in a timely and professional manner -Provide accurate guidance on platform features, tracking, payments, and campaign-related matters -Troubleshoot basic technical issues and escalate complex cases to relevant internal teams -Monitor support tickets to ensure timely resolution within SLA -Assist affiliates and advertisers with onboarding and account setup -Maintain detailed records of customer interactions -Identify recurring issues and suggest process improvements -Collaborate with internal teams (Tech, Finance, Ops, Account Management) to resolve customer concerns -Contribute to knowledge base articles and FAQs [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-involve-asia-job-associate-customer-support-0] ; Requirements:- -1–2 years of experience in customer support, client servicing, or related role -Strong verbal and written communication skills -Excellent problem-solving and multitasking abilities -Comfortable working with CRM systems and support tools -High attention to detail and organizational skills -Ability to work independently and in a team environment -Experience in digital marketing, affiliate marketing, or tech platforms is a plus -Proficient in Microsoft Office (Word, Excel and PowerPoint) and Google Workspace (Gmail, Calendar, Meet, Drive, Docs, Sheets, Slides, Forms, etc.) -Adaptable to fast-changing environments and evolving job scopes -Willingness to accept relocation, role changes, or reassignment based on business needs