Key Responsibilities

• Update unit availability across all distribution and listing channels
• Coordinate and schedule new bookings
• Manage and maintain the inventory and availability schedule
• Prepare and generate Service Agreements and Tenancy Agreements
• Maintain accurate and up-to-date tenant records and databases

Tenant Move-In Process

• Coordinate move-in arrangements and timelines
• Collect security deposits and rental payments prior to move-in
• Conduct pre-move-in unit condition inspections
• Welcome tenants and provide a comprehensive induction covering the unit and common facilities

Tenant Move-Out Process

• Coordinate move-out inspections and timelines
• Conduct unit inspections for inventory checks and defect assessment
• Collect tenant feedback, refund instructions, and ensure return of all keys and access cards
• Liaise with the Accounts team on any deductions from the security deposit, where applicable

Leasing & Tenant Management

• Conduct property viewings and provide detailed information on units and amenities
• Negotiate leasing terms with prospective tenants
• Manage ongoing tenant relations and address tenancy-related matters professionally

Property & Operations Management

• Ensure proper upkeep and maintenance of properties
• Oversee the smooth operation of cleaning services and pantry maintenance
• Manage and track air-conditioning maintenance schedules across all buildings

Special Projects & New Launch Support

• Provide ad-hoc support for new building launches and special projects, including but not limited to shopping for furnishings, ordering, coordinating, and delivering and preparing units for leasing.
  Concierge/Customer Service
• Proactively inform customers of relevant updates, announcements, and scheduled maintenance
• Handle customer enquiries and complaints promptly, professionally, and with empathy
• Act as the after-hours point of contact for urgent service recovery and customer support
• Build and maintain strong, long-term relationships through attentive and personalised service

Concierge/Customer Service

• Proactively inform customers of relevant updates, announcements, and scheduled maintenance
• Handle customer enquiries and complaints promptly, professionally, and with empathy
• Act as the after-hours point of contact for urgent service recovery and customer support
• Build and maintain strong, long-term relationships through attentive and personalised service