About STYL Solutions

Ride on the wave of Industry 4.0! Join STYL Solutions in the forefront of using Fintech and IoT technologies for smart city/nation transformation. Headquartered in Singapore with R&D center in Vietnam, STYL Solutions designs, develops, and supplies hardware, software, and integrated solutions for applications in payment, loyalty management, location tracking, self-service operation, telemetry. Our market segment coverage extends from financial services, retail, mass transit, education to social services markets in Singapore and South Asia Pacific.

Our vision is to use Fintech and IoT to create smart and efficient cities that enhance Quality of Life through convenience and healthier living.

Job Description

We are seeking a self-driven and proactive Service Technician to join our Service team. You will play a vital role in maintaining the peak performance of our smart terminal fleet across Singapore. This is a highly dynamic position bridging the gap between IT desktop support and hands-on electronics engineering.

As a new hire, you will be onboarded via a dedicated mentorship program, pairing up with a senior teammate to quickly master our hardware and deployment ecosystem.

Responsibilities

Terminal Management & Onboarding

• Onboarding & Configuration: Handle the initial hardware configuration, flashing of firmware, and testing of terminals before deployment.
• Fault Calls & Troubleshooting: Act as the first line of defence for incoming terminal fault calls, diagnosing hardware breakdowns and resolving basic technical issues.
• Deployment & Logistics: Coordinate and execute project deployment tasks, including arranging delivery, onsite installation, and terminal retrieval. 

Field & Maintenance Operations

• Onsite Preventative Maintenance: Execute onsite hardware checks, including Real-Time Clock (RTC) battery replacements, balance station servicing, and network connectivity/signal testing.
• Project Support: Support targeted deployment campaigns (e.g., maintaining deployment tracking sheets, managing JIRA tickets, and scheduling service windows with client venues like schools).
• Rework & Logistics: Perform basic physical rework of PCBAs or component soldering when required, and safely transport necessary tools, parts, and ladders to sites.

What measures the role success

• Terminal Performance: Maintaining high availability and peak performance of the smart terminal fleet through proactive monitoring and rapid issue resolution.
• Operational Efficiency: Effectiveness in managing fault calls, onsite servicing, and deployment logistics within defined timeframes.
• Technical Quality: Ensuring high-quality standards in hardware configuration, firmware updates, and PCBA rework activities.
• Documentation & Reporting: Accuracy and consistency in maintaining deployment tracking sheets, JIRA ticket management, and service reports.
• Service Excellence: Demonstrating professional and responsive communication with clients and internal teams to foster continuous service improvement.