Job Responsibilities: -Assist customers with order placement using magento CMS platform, product inquiries, and order-related issues. -Provide optimal suggestions to customers to purchase other relevant products that would be beneficial to customers and (or) enjoy maximum benefit of any ongoing campaigns and promotions in TWS website. -Provide guidance on payment processes and resolve customer concerns promptly. -Reach out to customers for payment clarifications, exchanges, and refunds. -Maintain professionalism and empathy while addressing customer inquiries. -Process orders in Magento and ensure accurate delivery of payment links to customers. -Handle inquiries regarding order status, amendments, cancellations, and returns. -Clarify product details, warranty information, and usage instructions for customers. -Liaise with merchants to obtain accurate product information when needed. -Build rapport with customers and identify upselling opportunities during interactions. -Meet or exceed upsell targets while ensuring customer satisfaction. [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-brandt-international-job-customer-service-agent-media-network-mandarin-speaker] ; Requirements:-   Job Requirements: -Open to fresh graduates, possess minimum SPM, Diploma/Advanced Diploma, Bachelor's Degree, or equivalent in any field. -Experience in managing Live chats, emails, inbound and outbound calls. -Proficient in both written and spoken English and Mandarin as the role requires to liaise with Mandarin speaking clients. -Demonstrated ability in business writing and strong typing skills. -Excellent communication skills in email, face-to-face conversations, and messenger discussions. -Strong logical thinking, problem-solving skills, and the ability to work independently in a fast-paced environment. -A positive attitude, eagerness to learn, and the ability to adapt to changes. -Ability to multitask, prioritize, and manage time effectively. -Demonstrated teamwork and sales acumen, including upselling and cross-selling. -Willingness to work flexible (24/7) shifts, including nights and weekends. -Passion for assisting customers and effectively promoting ongoing promotions on the TWS website (https://wondershop.sg/) and Mediacorp's promotion mechanics to drive sales.