-  Resident at Muji HQ to provide first level on-site or remote technical support on hardware, software, and all IT related issues for HQ, Stores, and Warehouse. - Support users on computer, printing, scan, desktop applications including but not limited to:  - User Account and Office 365 Administration.  - Company Accounting, Inventory, and POS System Administration.  - Operating systems, networks, troubleshooting, and firewall technologies. -Monitor critical jobs ensuring the uptime of all servers, network services, backup and restore, and systems interface between multiple platforms. - As one of IT PIC ensuring the completion of setting up for various New, Relocation, and Closure of Store Projects.  -Assigned as IT Key Person onto New POS and ERP System Upgrades and Migration.  -Assist in documentation of work processes, system workflow and operating procedures (user/admin guides).  -Maintain a proactive approach in attending to users' requests, identify and troubleshoot problems, enquiries, provide advice and follow-through in meeting user needs and expectations within a stipulated time to ensure the smooth operation of the end user needs and system availability.  -Establishing the root causes of application errors and escalating serious concerns to the IT Team or HOD.  -Availability to work on weekends and public holidays, as required, to provide support during peak operational hours in stores.  -Performing any other IT-related duties assigned. [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-muji-malaysia-sdn-bhd-job-it-executive-1] ; Requirements:- -Minimum Education - Diploma/Degree in IT.  -Proven work experience in IT Operations with retails/FandB industry and background is an added advantage.   -Experienced in Retail Pro/Prism and Microsoft Dynamics Business Central is an added advantage.  - Knowledge in Servers, Network Infrastructure, Cloud Hosting, MacOS and Windows.  - Knowledge of Microsoft Office, Active Directory, as well as tools like SharePoint and Teams.  -Experience in Agile Methodology in New System implementation.  -Enthusiasm for problem-solving and able to work in fast-paced environment.  -Good troubleshooting and critical thinking skills.  - Resourceful, meticulous, able to multi-task, work independently, and a team player who can work well with all levels.  - Possess a high level of integrity and self-driven personality.