Job Responsibilities: ·       Develop training materials for new models and specific technical courses. ·       Organize, conduct, and deliver training and assessments to fleet customers, service personnel and Technicians. ·       Collect feedback from trainees and service managers about training courses for further improvement. ·       Ensure dealers’ Technicians and service personnel have all necessary trainings and certification requirements. ·       Ensure dealers’ best service quality by providing timely / up-to-date training according to market trend/requisition. ·       Provide technical resolution and support to dealers, fleet customers, and internal department via online and/or on-site. (Including: technical investigation, root cause analysis and propose countermeasure). ·       Analysis of key market indicators (warranty, VOC, DMS data etc.) to identify/early detection of vehicles’ quality/technical issues. ·       Collect customer/market feedback on the product quality issue and report to relevant parties for rectification, countermeasure action and product improvement activity. ·       To implement and provide technical administration/information for dealers which included service/technical information and bulletin, field report and countermeasure action plan deployment. ·       Ensure dealer and customer satisfaction by providing excellent field service and technical advice. ·       Plan and perform dealer’s workshop improvement activity in term of operations. ·       Plan and perform Workshop Tools and Equipment audit at service dealers. ·       Representative for the company in dealing with Headquarters in terms of Technical related matter. ·       Prepare, analyze and monitor dealer KPI report. ·       Support for any company event which is related to operations and explanation. ·       Plan and control section budgeting. ·       Prepare daily, weekly and monthly reports to the management. ·       Perform related duties as assigned or as the situation dictates. [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-great-wall-motor-sales-malaysia-sdn-bhd-job-technical-trainer-and-support-specialist-automotive] ; Requirements:-  Requirements: ·       Candidate must possess at least Degree in Engineering or equivalent. ·       Required language(s): Bahasa Malaysia, Chinese, English. ·       Ability to speak and write in Mandarin is a plus. We are also seeking candidates proficient in Mandarin to better serve our Mandarin-speaking clients. ·       At least 5 year(s) of working experience in the related field is required for this position. ·       Preferably with working experience in automotive industry. ·       Excellent oral and written communication and negotiation skills. ·       Intermediate or advanced Microsoft Office skills. ·       Applicants must possess a valid driving license for regular travelling. ·       Applicants must be willing to work in Kuala Lumpur. ·       Full-time position. Employee Benefits: -Annual Leave -Sick Leave -Maternity/Paternity Leave -Compensatory leave -Examination leave -Pilgrimage holidays -Transportation allowance -Meal allowance -Company laptop -Annual health checkup -Medical and Dental Insurance (cover spouse and child too) -Sick visit -Funeral allowance -Vouchers or gifts for Employee's birthday/marriage /give birth -Workplace activity -Annual commendation -Career Development -Gym facility in office building All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits. We regret that only shortlisted candidates will be notified.