-Incident and Service Management: -Act as the primary point of contact for all IT incidents and service requests, providing timely and professional support via phone, email, and in-person. -Log, prioritize, and assign incidents and service requests using Jira ITSM tool, ensuring accurate documentation and resolution tracking. -Take ownership of incidents, manage them through to resolution, and escalate to appropriate teams when necessary to ensure SLA compliance. -Technical Support, System and Network Administration, and Application Management: -Provide Level 1 and Level 2 support for laptops, standard applications, customized business application and IT infrastructure components. -Manage user accounts, permissions, access controls, and perform routine backups. -Troubleshoot and resolve issues related to network connectivity, infrastructure components (e.g. printers, access control systems, CCTV) and conduct root cause analysis for recurring problems. -Collaborate with corporate in managing network infrastructure including setup, installation and maintenance of network switches, wireless access points and controllers.  -Lead in the setup, configuration, and support of Video Conferencing (VC) equipment including Microsoft Teams Rooms (MTR) and integrated VC solutions for meetings, events, and conferences.  -Asset Management and Procurement: -Oversee the lifecycle of IT assets, including procurement, configuration, maintenance, and disposal. -Coordinate with vendors for quotations, purchase orders, and delivery logistics, ensuring compliance with contracts and budgetary constraints. -Maintain accurate records of licenses, contracts, and statutory compliance related to IT assets and services. -Security and Compliance: -Implement and enforce security policies and procedures to safeguard the company's IT infrastructure from cyber threats. -Monitor and maintain compliance with quality standards, service level agreements, and regulatory requirements. -Manage incident response initiatives in the event of a security breach or system failure.  -Vendor and Partner Management: -Engage with vendors and partners to resolve technical issues related to hardware, software, and IT services. -Liaise with authorized service providers for warranty claims, replacements, and service maintenance. [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-arvato-systems-malaysia-job-it-executive-1] ; Requirements:- - Bachelor’s degree in computer science, Information Technology, or related field preferred. -Minimum 5 years or above working experience in IT field.  -Familiar with incident management systems and ITIL framework practices. -Effective communication skills with a customer-focused approach while maintaining and complying the ISMS standards and compliances.  -Ability to manage multiple priorities and work effectively under pressure. -Possess continuous improvement and digitalization initiatives mindset. -High Integrity and demonstrate sound work ethics, promoting a professional and respectful work environment.