-Respond promptly to customer inquiries via WhatsApp, email, live chat, and social media (Facebook, Instagram, TikTok). -Provide accurate information about WMA’s programs, schedules, speakers, fees, and registration process. -Guide customers through online registration and payment steps. -Resolve customer complaints, feedback, or concerns in a polite and timely manner. -Coordinate with Sales, Marketing, and Event teams to handle customer follow-ups or support requests. -Maintain records of customer interactions and transactions in internal systems. -Send reminders and follow-ups for upcoming training, events, or course access. -Support customer communication before, during, and after online classes or webinars. -Assist in post-event feedback collection and surveys. [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-marketsense-ict-sdn-bhd-job-online-customer-services] ; Requirements:- -Minimum Diploma in Business, Marketing, Communications, or related field. -At least 1 year of customer service experience. -Strong written and verbal communication in Mandarin. -Tech-savvy and comfortable using WhatsApp Business, Google Workspace, email platforms, and CRM systems. -Friendly, patient, and solution-oriented personality. -Able to multitask and work in a fast-paced, online environment. -Willing to work evenings or weekends during live events or online programs (with time-off adjustments).