Join Aspiro, a top MSC Status company and one of GRADUAN's "Top 3 Most Preferred Employers in Malaysia Shared Services. At Aspiro we value creativity, personal growth, and innovation.   As an IT Service Desk Analyst at Aspiro, you'll be part of our fast-growing team, with ample opportunities for career advancement. Why Aspiro? -Award-winning Workplace: “Best New Global Business Services of the Year” (PIKOM GBS Awards). -Career growth: Structured training and ACCA-approved employer. -Perks: Flexi wellness allowance, casual work attire, vibrant office environment, and more! -Feel Comfortable: Enjoy the flexibility of smart-casual attire. -Stay Engaged: Participate in exciting employee engagement activities (e.g team building, sports tournaments, birthday and festive celebrations). -Comprehensive Support: EPF, SOCSO, EIS and ongoing training to help you succeed. Job Description -The role mainly responsible in providing 1st level IT technical support for all incidents and requests tickets submitted by IT end-users -Provide technical support remotely through diagnostic techniques and pertinent questions  -Guide the user throughout the problem-solving process encompassing desktop-related hardware and software in accordance with service-level requirements  -Provide advice and guidance to users on the effective use of the self-support portal, desktop systems and their associated software, LAN networks and peripherals  -Ensure effective escalation of unresolved issues to the next level of support personnel  -Keep a record of events, problems and resolutions in designated logs  -Timely follow-up and provide a progressive update to users [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-aspiro-job-it-service-desk-analyst] ; Requirements:- -Candidate possess at least Degree/ Diploma in IT, Computer Science or relevant field -Preferable candidate with 1 years experience in customer service role with IT background knowledge -Fresh graduates are encouraged to apply. Training will be provided -Candidate with the proficiency to communicate and write in Mandarin language will be an added advantage  -Good communication skills and a good team player  -Able to work on rotational schedule (8am – 5pm, 9am – 6pm and 11am – 8pm)