About the Position As a Careline Support Executive, you will provide exceptional service through incoming careline support by managing calls, emails, or chat inquiries related to customer service, product issues, or operational challenges. Your objective is to deliver prompt and compassionate assistance, effectively resolve or escalate inquiries, and maintain precise records to ensure high-quality service delivery. Key Responsibilities Inbound Support: Manage a high volume of incoming careline calls, email inquiries, and chat communications with professionalism and empathy. Issue Resolution: Identify and resolve customer issues; escalate complex cases in accordance with Standard Operating Procedures. Ricebowl Customer Communication: Deliver accurate information regarding services, offer product advice, and provide support based on soft skills. Documentation: Record all interactions in CRM systems, ensure data accuracy, and conduct follow-ups as necessary. Talents by StudySmarter+6Reddit+6Joblum+6 Quality and KPIs: Achieve or surpass quality benchmarks, response times, and measures of customer satisfaction. Cross‑Department Coordination: Collaborate with other teams to address service gaps and enhance workflows. Special Tasks: Assist with additional projects, such as enhancements to careline processes or initiatives for gathering service feedback.   [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-srg-asia-pacific-sdn-bhd-job-careline-support-petaling-jaya] ; Requirements:- -Diploma; related fields an advantage -Languages: Fluent in English and Bahasa Malaysia; Mandarin or Tamil proficiency is a bonus  -0–2 years’ experience in customer service, careline, call centre, or related BPO roles preferred -Strong written and verbal communication skills -Empathetic, patient, and solution-orientated -Proficient in CRM platforms and Microsoft Office tools  -Ability to multitask, thrive under pressure, and work flexible hours if required