Company Overview WMA is a leading company specializing in professional development, e-learning programs, and business consulting services across Malaysia. We are committed to delivering impactful education solutions through a dynamic and supportive work environment. Join our growing team as we expand our digital and customer-centric operations. Key Responsibilities: -Provide online customer support through live chat, email, and social media platforms (mainly in Mandarin and English).   -Respond to customer inquiries, troubleshoot basic issues, and ensure high satisfaction levels.   -Guide customers through course registration, payment process, and usage of the e-learning platform.   -Handle and resolve complaints efficiently, escalating cases when necessary.   -Maintain accurate records of customer interactions in the CRM system.   -Collaborate with the sales, marketing, and technical teams to improve customer experience.   -Monitor customer feedback and share insights for continuous service improvement. [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-marketsense-ict-sdn-bhd-job-online-customer-support-executive-mandarin-speaker] ; Requirements:- -Language: Proficient in Mandarin (spoken and written) and English.   -Education: Minimum SPM/STPM/Diploma. Fresh graduates are encouraged to apply.   -Strong communication, problem-solving, and interpersonal skills.   -Comfortable using digital tools, emails, and social media for customer communication.   -Able to work independently, manage time well, and multitask.   -Positive attitude, detail-oriented, and customer-first mindset.