-Assist in technical day-to-day ICT infrastructure, Managed Services, and Internal IT operations to ensure high availability, performance, and reliability. -Plan, coordinate, and support the delivery of ICT and Managed Services projects, ensuring alignment with client requirements, timelines, and service-level agreements (SLAs). -Lead and support Protech and Internal IT teams by assigning tasks, monitoring performance, and ensuring effective collaboration to meet service delivery goals. -Manage the provisioning, monitoring, and continuous improvement of Managed Services (e.g., cloud, network, cybersecurity, IT support), ensuring compliance with ITIL or similar frameworks. -Act as a point of contact for clients and internal stakeholders to understand business needs, provide updates, and ensure service expectations are met. -Provide advanced technical support for escalated issues in ICT systems, networks, or applications, working with vendors and internal teams to resolve problems. -Monitor service performance and prepare regular reports on system health, incident resolution, and SLA compliance for internal review and client reporting. -Identify areas for operational improvement within ICT, Managed Services and internal IT environments, proposing and implementing enhancements to improve efficiency and service quality. -Maintain accurate documentation of systems, processes, project plans, and service records to support knowledge sharing and compliance. -Ensure all ICT, Managed Services, and Internal IT operations follow regulatory, security, and compliance standards, mitigating risks through proactive measures. -Assist in resource allocation, capacity planning, and budgeting for ICT, Managed Services and Internal IT initiatives. -Support onboarding, training, and continuous skill development for technical staff to ensure they stay up to date with current technologies and best practices. [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-qube-apps-solutions-sdn-bhd-job-protech-assistant-manager] ; Requirements:- -Bachelor’s degree in information technology, Computer Science, Engineering, or a related field. -Relevant certifications such as ITIL, CompTIA, Cisco (CCNA/CCNP), Microsoft (MCSA/MCSE), or equivalent is an advantage. -Solid understanding of ICT infrastructure (servers, networking, cloud platforms, cybersecurity, etc.). -Hands-on experience with Managed Services tools and practices (e.g., remote monitoring, ITSM platforms, backup solutions). -Knowledge of service delivery frameworks such as ITIL or COBIT. -Proficiency in troubleshooting and resolving hardware, software, and network issues. -Familiarity with cloud technologies (AWS, Azure, Google Cloud) and virtualization (VMware, Hyper-V) is a plus. -Experience supervising or coordinating technical teams. -Strong planning, prioritization, and task management abilities. -Proven ability to manage multiple projects or service streams simultaneously. -Experience with vendor and stakeholder coordination. -Strong written and verbal communication skills in English (and local language, if applicable). -Ability to explain complex technical concepts to non-technical stakeholders. -Customer service-oriented mindset with experience in client-facing roles. -Excellent analytical and critical thinking skills for diagnosing and resolving technical issues. -Ability to assess risk, make sound decisions, and recommend effective solutions. -Typically, 3–5 years of experience in a technical support, system/network administration, or similar role. -At least 1–2 years in a supervisory, lead, or assistant manager capacity, preferably in an ICT or Managed Services environment. -Willingness to work flexible hours or be on-call, as required by operational needs. -Strong documentation skills and familiarity with service management