Responsibilities: -IT Support and Incident Management: -Assist in logging and tracking IT incidents and service requests via the Jira ITSM system. -Provide basic technical support for users under the supervision of IT Executives, including troubleshooting hardware, software, and network issues. -Help document recurring incidents and contribute to root cause analysis -Learn to manage tickets, prioritize issues, and maintain SLA compliance. -Hardware, Network, and System Support: -Support the setup, installation, and maintenance of laptops, printers, and meeting room VC equipment (e.g., Microsoft Teams Rooms). -Assist in basic network troubleshooting (LAN/Wi-Fi, connectivity, and access issues). -Participate in system monitoring and help update documentation for infrastructure changes. -Asset Management: -Help maintain accurate IT asset inventories (hardware, software, and licenses).  -Support in preparing and updating asset tagging, documentation, and disposal records. -Learn procurement and vendor coordination processes by shadowing IT Executives during vendor engagements. -Security and Compliance: -Assist the team in enforcing security policies and good practices to ensure data and system protection. -Support documentation for ISMS compliance and internal audit preparation. -Participate in awareness activities related to cybersecurity and compliance.  -Learning and Development: -Gain exposure to ITIL service management principles and incident handling best practices. -Collaborate with internal teams on IT improvement and digitalization initiatives. -Attend training sessions or workshops as assigned to enhance technical and soft skills.  [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-arvato-systems-malaysia-job-internship-it-support-intern] ; Requirements:- Requirements: -Currently pursuing a Bachelor’s degree in Computer Science, Information Technology, or a related field. -Basic understanding of computer hardware, networks, and operating systems.  -Familiarity with Microsoft Office 365 and interest in learning ITSM tools (e.g., Jira). -Strong problem-solving and analytical thinking skills.  -Eagerness to learn, adaptable to a fast-paced environment, and demonstrate professionalism and integrity. -Willing to go the extra mile to ensure tasks are completed on time and to high standards.