-Own and manage rapport with existing clients from onboarding, training, and build customer trust towards Fulfilment service. -Manage day-to-day operations and manage change requests raised by assigned accounts. -Main customer support for existing operational and system enquiries. -Coordinate with internal stakeholders to understand customer needs, maximize retention and growth, and communicate learnings. -Maintain existing customer success metrics, documentation and data. -Independently prepare, draft and review presentations with customers. -Work closely on contract negotiation and engagements between clients and legal team. -Handle inquiries and perform related duties including ad hoc and fulfilment related tasks as assigned. -Provide technical fulfilment expertise for incoming, onboarding and existing customers. -Create customer retention using value proposition and continuous improvement. [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-ninja-van-job-executive-fulfilment-key-account-management] ; Requirements:- -At least 1 year experience in sales, business development, account management, customer success or operations role. -Experience in 3PL logistics business, particularly fulfilment and warehousing. -Track Record on provide service that is up to shipper or platform expectation. -At least Diploma / Degree in any field. -Strategic, innovative, and creative personality with a strong business acumen. -A passion for working in and managing a fast-paced, collaborative environment. -Adept multi-tasker with ability to quickly prioritize and effectively delegate tasks. -Operations or account management experience in Logistics market (either eCommerce or B2B) -Strong existing working relationships with clients and internal teams. -Proficiency in Microsoft Office (Word, Powerpoint, Excel) and Google Workspace (Docs, Slides, Sheets, Forms) -Proficiency in English and Bahasa Melayu (Reading, Writing and Speaking. -Proficiency in Mandarin will be added advantage for handling of overseas clients)