Work Day: 5.5 days work Job type: Incentive provided for closing of sales Job Description -Customer Communication: Contacting existing customers whose motor vehicle insurance policies are nearing expiration. This could be done via phone calls, Social Media and emails. -Policy Renewal Process: Assisting customers with the renewal process and payment which may involve explaining the available options, premium changes, and any updates in the policy terms. -Policy Recommendations: Providing advice and recommendations to customers based on their individual needs, changes in regulations, or any new insurance products that may suit them better. -Handling Inquiries: Addressing any questions or concerns raised by customers regarding the renewal process, coverage, or payments. -Documentation and Paperwork: Ensuring that all necessary paperwork and documentation related to the renewal process are completed accurately and efficiently. -Premium Collection: Facilitating the premium payment process and ensuring that customers make timely payments to renew their policies. -Data Maintenance: Keeping accurate records of customer interactions, policy renewals, and other relevant information in the database. -Cross-Selling and Up-Selling: Identifying opportunities to cross-sell or up-sell additional insurance products or services to customers. -Compliance and Regulations: Staying updated with the latest insurance laws, regulations, and industry trends to ensure compliance with the standards set by the insurance authorities. -Retention Strategies: Implementing strategies to retain existing customers and build long-term relationships. -Meeting Targets: Achieving individual and team targets for policy renewals, revenue generation, and customer satisfaction. -Follow-ups: Following up with customers who haven't renewed their policies on time to encourage them to take necessary actions. -Customer Support: Providing ongoing customer support throughout the policy period, assisting with claims, endorsements, or any other insurance-related issues. [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-kah-motor-company-sdn-bhd-job-customer-service-specialist] ; Requirements:- Candidates need: - -a Diploma / Degree in any field -at least 1-3 years experience in performing car insurance renewal -prior experience in automotive industry -Be able to proficiently speak and write in English and Malay (Mandarin, Hokkien, Cantonese or Tamil will be an added advantage) -Have a pleasant and friendly disposition i.e. the ability to smile and to treat all our customers in a polite, friendly and helpful manner even in difficult circumstances