HIS Delivery & Process Manager (Technical PMO / Hybrid Delivery Lead)
Location : Malaysia, Kuala lumpur.
Job Type : Permanent/ long Term.

This document defines the role, expectations, experience requirements, KPIs, and interview framework for a senior delivery role within a Hospital Information System (HIS) development and implementation environment.

Role Purpose
The HIS Delivery & Process Manager is responsible for enforcing delivery discipline across legacy and modern HIS platforms for multiple team members. This role ensures ticket hygiene, non-overlapping development, controlled patching, and the correct application of Agile, Waterfall, or Hybrid methodologies based on clinical risk, financial impact, and system criticality.

Mandatory Healthcare Experience
Candidates MUST have prior hands-on experience delivering or governing Hospital Information Systems (HIS / HMS), either as vendor, system integrator, or internal hospital IT.
• Experience in greenfield and brownfield HIS implementations (Asia / SEA / Middle East / Global). 
• Strong understanding of hospital workflows across Front Office, Billing, Inventory, EMR/EHR.
• Knowledge of Doctor Share / Professional Fee calculation models.
• Experience working with Billing complexity (packages, insurance, corporate billing, refunds).
• Exposure to Inventory & Pharmacy management workflows. (WAC & Mark Up knowledge) 
• Understanding of clinical documentation and EMR lifecycle.

Integration, Interoperability Knowledge
• Experience integrating HIS applications with external systems and medical hardware.
• Working knowledge of HL7 standards (ADT, ORM, ORU preferred).
• Awareness or hands-on exposure to FHIR (Fast Healthcare Interoperability Resources).
• Understanding of device integrations (lab machines, radiology, bedside devices).

Financial Systems Exposure (Added Advantage)
• Experience integrating HIS with SAP FICO or other Financial / ERP systems.
• Understanding of GL posting, revenue recognition, and hospital finance flows.
Reporting Line
Reports functionally to the CTO, with operational reporting to the CTrO and executive-level
summaries to the Group COO and Group CEO.
Key Responsibilities
• Own end-to-end ticket governance using the in-house TMS (creation, triage,
prioritization, closure validation).
• Ensure developers are not overlapping work through strict ticket ownership, branch
discipline, and workload balance.
• Act as gatekeeper for patch management: root cause analysis, impact assessment,
rollback planning, and deployment sign-off.
• Recommend and enforce delivery methodology per workstream: Agile for
enhancements, Waterfall for core HIS, billing, and regulatory modules.
• Facilitate and run Scrum ceremonies (daily stand-up, sprint planning, review,
retrospectives) where Agile is applied.
• Run structured Waterfall checkpoints (design sign-off, UAT readiness, release approval)