Since 2005, our client has been a reliable name in the logistics industry, providing end-to-end transportation solutions for importers and exporters. Their commitment to efficiency, reliability, and personalized service ensures every consignment—by Sea, Road, or Air—is managed with utmost professionalism and care.

 
Role Summary
As the Customer Service Assistant Manager, you will play a vital role in supporting the Customer Service Manager in managing day-to-day client service and operational activities. You will act as a key liaison between customers and internal teams, ensuring service excellence, timely communication, and operational efficiency. This role also involves maintaining strong client relationships, resolving service issues, and contributing to continuous improvement initiatives that enhance overall customer satisfaction.

 
Key Responsibilities

• Support the Customer Service Manager in overseeing daily customer service and logistics operations.
• Handle client inquiries, service issues, and shipment updates promptly and professionally.
• Coordinate with internal departments such as operations, sales, and customs to ensure timely and accurate delivery of services.
• Build and maintain strong relationships with key customers to understand and fulfill their logistics needs.
• Assist in developing and implementing service improvement plans and performance monitoring.
• Prepare reports on customer service performance and assist in staff coaching or training when required.