Join Aspiro, a top MSC Status company and one of GRADUAN's "Top 3 Most Preferred Employers in Malaysia Shared Services. At Aspiro, we value creativity, personal growth, and innovation. As an IT Service Desk Analyst, you'll be part of our fast-growing team, with ample opportunities for career advancement. We encourage individuals who are eager to innovate and develop professionally to start their career journey with us. Why Aspiro? -Award-winning Workplace: “Best New Global Business Services of the Year” (PIKOM GBS Awards). -Feel Comfortable: Enjoy the flexibility of smart-casual attire. -Stay Engaged: Participate in exciting employee engagement activities (e.g team building, sports tournaments, birthday and festive celebrations). -Comprehensive Support: EPF, SOCSO, EIS and ongoing training to help you succeed. What You'll Do? -The incumbent is responsible in providing 1st level support for all incidents triggered by an alert/event from the monitoring system. -Perform remote troubleshooting through diagnostic techniques and pertinent questions. -Determine the best solutions based on the issue and details provided by customers. -Direct unresolved issues to the next level of support personnel and ensuring that all details are accurate and thoroughly documented. -Follow-up and update customer status and information. [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-aspiro-job-it-service-desk-analyst-china-support] ; Requirements:- What We're Looking For? -Degree/ Diploma in IT, Computer Science or relevant field. -Fresh graduates are encouraged to apply. Candidates with 1 year working experience in IT service and support operations related role will be added advantage. -Knowledgeable and familiar with Microsoft Windows 10/11, Microsoft Office, O365, Active Directory, ITIL, Hardware and Software Troubleshooting. -Possess basic understanding of network technologies involving LAN/WAN, firewall and proxy. -Proficiency in all three languages Bahasa Malaysia, English and Mandarin (read and write) is preferred due to the nature of the job. -4 working days in a week. Able to work in 12 hours shifts (8am-8pm / 8pm-8am). If you're keen on this opportunity with Aspiro, here's what you need to do next: -Click on 'quick apply' to submit your application promptly. -For more career opportunities with Aspiro, visit our career website at: https://www.aspiro.co/career/ -You can also reach out to us directly at 603-2262 0800 for further inquiries or information. Ready to take the next step in your career? Join Aspiro today and make an impact!