GenTech AI Sdn Bhd is a fast-growing AI technology company specialising in AI Workforce and Agentic AI solutions for enterprises and SMEs. Our platforms (ServeAI, ServeAI Finance, ServeAI Recruit, iBizzTax AI, etc.) are transforming how businesses operate using intelligent AI agents integrated with ERP and enterprise systems.

We are looking for a detail-oriented and customer-centric QA & Customer Support Executive to ensure our products meet the highest quality standards while delivering excellent post-implementation support to our clients.

About the role

This role will play a crucial role in ensuring the quality and reliability of our cutting-edge AI-powered software solutions. This full-time position offers an excellent opportunity to work on diverse and challenging projects, contributing to the success of our rapidly growing company.

What you'll be doing

• Developing and executing comprehensive test plans and test cases to identify and resolve software defects
• Performing manual and automated testing on various software components, including user interfaces, APIs, and system integrations
• Collaborating with cross-functional teams to understand product requirements and design specifications
• Documenting test results, defects, and recommendations for improvement
• Participating in agile development processes, such as sprint planning and retrospectives
• Staying up-to-date with the latest testing methodologies, tools, and technologies
• Contributing to the continuous improvement of testing processes and quality assurance practices
• Handle customer inquiries, incidents, and issues via WhatsApp, email, ticketing system, or portal.
• Perform first-level diagnosis before escalating to development / AI team
• Track production issues, monitor resolution progress, and update customers professionally
• Identify recurring issues and propose permanent fixes to product team
• Collect enhancement requests and operational feedback from customers