-Process client requests and resolve issues via live chat, and email through the CRM system while paying attention to accuracy and detail. -Escalate the issue to the appropriate specialist when needed via Zendesk or Fresh work. -Update clients on their request status accordingly. -Verify documents submitted by clients on an hourly basis. -Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy. -Understand the company's business functions and roles by attending company seminars and meeting the required assessment target. -Achieve quarterly KPI targets set by the customer support manager. -Perform other ad hoc tasks assigned by the customer support manager. [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-hytech-consulting-management-sdn-bhd-job-japanese-speaking-operation-associate] ; Requirements:- -Excellent command of Japanese, both spoken and written; JLPT N1 level or equivalent is preferred; -Strong ability to work under pressure and adapt to fast-paced, multitasking environments; -Quick-thinking with strong logical thinking and analytical skills; able to identify issues and opportunities through data; -Fast learner with strong self-learning ability, capable of acquiring necessary knowledge and tools efficiently; -Strong problem-solving and independent thinking skills; detail-oriented, responsible, and reliable in execution; -Proactive, hardworking, with a positive attitude; willing to support others and able to collaborate well in a team; -Prior experience in customer support or operations within the finance or IT industry is a strong plus. -This position requires working in rotating shifts, which may include early mornings, evenings, weekends, and public holidays, with compensatory time off provided as per company policy.