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Collection Team Leader

Full Time (10:00AM - 7:00PM)

MYR 4,000.00 - 5,000.00/mth (Negotiable)

Senior Executive

2 years experience

Banking/Financial Services (Loan/Mortgage)

(On Site) 40-2, Jalan Puteri 4/2, Bandar Puteri Puchong, 47100 Puchong, Selangor, Malaysia

Collection Team Leader

(On Site) 40-2, Jalan Puteri 4/2, Bandar Puteri Puchong, 47100 Puchong, Selangor, Malaysia

Job Description

Collection Team Leader

Salary: RM4,000–RM5,000 (negotiable based on experience and capabilities)

Job Responsibilities:

• Manage the collection team, and arrange daily order allocation and follow-up tasks.

• Monitor the collection progress, payment recovery performance, and employee work status.

• Train new hires and provide guidance on collection call scripts and system operations

• Compile daily collection reports and report to the management.

• Ensure the team handles customer data and collection operations in accordance with company regulations.

 

Job Requirements

Job Requirements:

• Have experience in collection work and team management

• Familiar with phone and WhatsApp collection processes

• Capable of leading the team to achieve collection targets

• Strong communication skills, a strong sense of responsibility, and the ability to handle customer complaints and emergency situations.

 

Required Language

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Skills

Required (Must) Preferred (Add-on)
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About The Company

BPO

SSM Registration Code: 1700129-X

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