United Teleservice Marketing Solutions Sdn Bhd

UTS Group is in the business of providing outsourced telemarketing campaign management and managing contact center facilities.

We also become to be known in the insurance and financial industry as a preferred outsourcing telemarketing partner and we work with most well established banks & insurance companies in Malaysia

Our outstanding achievement is reflected and evidenced when UTS was awarded by Association of Customer Experience Industry of Malaysia (ACE) formerly known as Customer Relationship Management & Contact Centre Association Malaysia (CCAM) for:

2011 Bronze Service Award for the Most Creative Contact Centre

2011 Gold Award for the Best Outsourced Outbound Contact Centre (Over 100 Seats Category)

2012 2nd Place Award for the Best Outsourced Outbound Contact Centre (Over 100 Seats Category)

2013 3rd Place Award for the Most Creative Contact Centre (Open Category)

2013 1st Place Award for the Best Outsourced Outbound Contact Centre (Over 100 Seats Category)

2014 3rd Place Award for the Best Outsourced Outbound Contact Centre (Under 100 Seats Category)

2014 3rd Place Award for the Best Outsourced Outbound Contact Centre (Over 100 Seats Category)

2014 2nd Place Award for the Most Creative Contact Centre (Open Category)

2017 Merit Award for the Best Outsourced Contact Centre (Above 100 seats Category)

2017 Bronze Award for the Best Outsourced Contact Centre (Under 100 Seats Category)

2017 Gold Award for the Best Contact Centre Manager (Above 100 Seats Category)

2018 Silver Award for the Best Inovative Adoption

2018 Gold Award for the Best New Contact Centre - Campaign/ Programme

​2018 Gold Award for the Best Customer Relationship Management for Contact Centre

​2018 Gold Award for the Best Contact Centre Recruitment & Retention Programme

​2018 Gold Award for the Best Business/ Data Analysis For Contact Centre

2018 Silver Award for the Best Outsourced Outbound Contact Centre (Under 100 Seats Category)

​2018 Gold Award for the Best Outsourced Outbound Contact Centre (Under 100 Seats Category)

2018 Gold Award for the Best Outsourced Outbound Contact Centre (Above 100 seats Category)