-Oversee customer support, expectations, and relationships while identifying new business opportunities; -Create monthly/quarterly reports for analysis and presentation to clients; -Coordinate IMACD (Install, Move, Add, Change and Dispose) requests with relevant parties and update master listing; -Regularly maintain and update machines in the field with installed tools; -Manage and replenish consumables at client locations; -Proactively log in service request to Call Center for service maintenance; -Follow up with the Call Center on pending service requests and provide updates to the clients on a daily or weekly basis. [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-canon-marketing-malaysia-sdn-bhd-job-service-delivery-executive-0] ; Requirements:- -Degree or Diploma in Computer Science/Information Technology or related field; -Minimum of 1 year of relevant work experience in Service Delivery or Customer Support; -Self-motivated and proactive individual who is a fast learner, capable of working remotely and handling pressure effectively; -Strong interpersonal and English communication skills, additional languages are a bonus; -Skilled in data analysis and delivering information effectively to customers; -Possess own transportation for travel requirements; -Proficient in MS Excel, PowerPoint, and Word applications.