-Serve as the first point of contact for prospective and existing clients through phone, email, social media, WhatsApp, and live chat.   -Provide accurate information about available courses, schedules, pricing, and registration processes.   -Assist customers with online course access, technical support, and navigation of the e-learning platform.   -Guide and follow up with leads from online channels to ensure successful enrollment.   -Handle and resolve customer complaints or issues promptly and professionally.   -Maintain and update student information, inquiries, and communication records in the CRM system.   -Coordinate with internal teams (marketing, academic, admin) to ensure smooth course delivery and excellent customer experience.   -Prepare regular reports on customer feedback, inquiries, and support trends. [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-marketsense-ict-sdn-bhd-job-customer-service-executive-mandarin-speaking] ; Requirements:- -Diploma or Degree in Business, Education, Communications, or related field.   -Minimum 1 year of experience in customer service, preferably in education, online learning, or service industry.   -Strong verbal and written communication skills in Mandarin. -Experience using CRM systems and online support tools (e.g., live chat software, email marketing tools).   -Able to manage multiple tasks and customer cases efficiently.   -Friendly, proactive, and customer-oriented mindset.   -Able to work independently and as part of a team, including weekends or evenings when necessary.