What You’ll Do: -Help homeowners understand SofaX campaigns, home packages, promos -Coordinate appointments between homeowners and interior designers/partners -Provide follow-up support via calls, WhatsApp, and emails -Listen to homeowner feedback and share insights with the team to improve service -Handle general enquiries professionally and ensure timely responses -Perform any ad-hoc tasks assigned [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-sofax-sdn-bhd-job-customer-engagement-support] ; Requirements:- -Friendly, responsive, and customer-focused -Comfortable with communicating via calls, messages, and email -Detail-oriented and able to manage multiple follow-ups -Fresh graduates are highly encouraged to apply! -Proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Drive (Docs, Sheets, Slides, Froms) -Fluent in English; Mandarin and Bahasa Malaysia are added advantages