Responsibilities Supervisor: -Support Operations Leaders in managing outlet's daily operations -Demonstrate and maintain knowledge of the entire menu and its preparation -Ensure SOP and Shop Rules are followed at all times, including policies for Food Safety and Sanitation process -Support manager in managing inventory and stock ordering -Support manager in executing marketing campaigns, and also meeting sales and food cost budget -Lead, train and manage crew members in daily operations -Handle customer complaints in a professional manner Responsibilities Manager: -Ensure the smooth running of the outlet’s daily operations -Meet sales and cost budget set for the outlet -Ensure SOP and Shop Rules are followed at all times, including policies for Food Safety and Sanitation process -Manage inventory and stock orders properly to control cost -Lead, coach and manage a team of crew members, and grow them into a strong team -Execute marketing campaigns as per management directions to achieve sales target -Manage customer feedback in a professional manner -Pro-actively provide feedback/ideas to Operations Leaders and Management for continuous improvement in outlet operations [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-golden-donuts-sdn-bhd-job-supervisor-manager-outlet] ; Requirements:- Requirements: -Possess at least SPM or equivalent -Minimum 1 year of working experience in any hospitality or FandB -Age: 24 years and above. -Good knowledge in managing inventory and operating POS system -Physically fit -Pleasant disposition and able to work in a team -Able to work under pressure and meeting tight deadlines -Flexible with work arrangement and willing to relocate -Can communicate well in Bahasa Melayu and English