-Responding to customer inquiries and providing information about products, services, and company policies. This includes answering phone calls, emails, and live chats promptly and professionally. -Assisting customers with resolving problems, complaints, or conflicts they may have. -Maintaining a thorough understanding of the company's products and services. -Staying up-to-date with product updates, features, pricing, and promotions to effectively address customer queries and concerns. -Assisting customers with placing orders, processing payments, and ensuring accurate and timely order fulfillment. -Establishing rapport with customers and creating a positive customer experience. Listening actively to customer needs, demonstrating empathy, and offering personalized solutions to enhance customer satisfaction and loyalty. -Keeping up-to-date with industry trends, product knowledge, and customer service best practices. -Other ad hoc administrative tasks assigned by superior. [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-ean-label-industry-sdn-bhd-job-customer-support-executive] ; Requirements:- To succeed in this role, we will need you to have: -Language(s) required: Mandarin, English and Bahasa Malaysia. -Must possess at least Diploma or equivalent. -Required skills: Phone Skills, Listening, Analyzing Information, Product Knowledge, Customer service -Keen learner with good attitude, independent, responsible, self motivate and able to work independently. -Ability to multitasking, priotize workload and delegate task. -Candidates from label printing industry will be an advantage. -Able to work with other department. -Willing to work in Kepong (nearby Sri Damansara). -Full time position is available. -Fresh graduates are encouraged to apply.